Orders containing only prints or cards usually ship within 1-3 days depending on our current volume and day of the week. Orders placed late Friday and during the weekends won't ship until the start of the following week. Therefore on Mondays we're usually busier catching up from all the orders over the weekend.
Orders containing Gallery Frames have an increased production time of about 10 business days. Each frame is custom made, and therefore takes a little longer to assemble than orders with only prints or cards. Expect a delivery date of about 2 weeks after your order is placed.
If you have not received a shipping confirmation email after these factors are considered its possible the tracking confirmation email went to your spam or junk folder or your email address on file is incorrect. Contact us to correct it for you.
After being in the e-commerce world for over 10 years we fortunately see very few packages that actually get lost in transit. In fact it's quite rare. However, the scenarios below are common, and if they apply to your order we respectfully ask you wait before taking further action. We've found that these almost always deliver, albeit later than anticipated. Of course if your order does get lost we'll be happy to replace it.
The scenarios below are common, and if they apply to your order we respectfully ask you wait before taking further action. We've found that these almost always deliver, albeit later than anticipated. Of course if your order does get lost we'll be happy to replace it.
We see this quite often. And there are usually a few common scenarios and explanations.
If you have already exhausted the options above please contact us for a replacement. Be sure to include your order #, and details outlining the 3 scenarios above. If your shipping address does not have a secure delivery location we may request to reship to another location to avoid further loss.
Please accept our apology for the mistake. Contact us using the form below with your order # and details of the mistaken items so we can fix the issue for you.
Please save and document all contents and packaging of your damaged order. Take photos showing the damage. Submit a request using the form below including your order #. We will follow up with how to submit your photos, and we will replace your damaged items.
We recommend using the search bar first to find all products related to your state. Our Native Botanicals collection has all 50 states available. However the Vintage Landscape series is not complete yet, and not all states are available. If it does not show up in search we haven’t completed it yet. We do plan on adding more, but no release dates are available at this time.
Our product line is currently what were are focused on. We do plan on adding more designs and collections, but we don’t offer custom art requests or commissions at this time. If you are a professional looking to hire artists for your project head to our sister site www.familytreedesign.net to submit a request.
We’re often asked if we can rotate our designs, or change the color of our prints. We do not offer customization at this time.
Each product has various sizes. If the size you are looking for is not listing as an option on the product page we do not currently offer it.
Mailing Address: 119 E. Old Hickory Blvd, Madison TN 37115